Friday, February 5, 2010

Topps Customer Service .....OUTSTANDING!!!

Bet you all thought I had something nice to say..... LOL!

I emailed Topps about my redemptions for 2 Dexter Fowler Finest auto patch cards and why they have been marked shipped for months now and why I have not received them yet. Funny thing is I emailed them on the fourth of February and they belt out a reply of "why it was processed yesterday". Here is their reply:

Subject
RE: Redemption Issues [Incident: 091215-000012]

Discussion Thread
Response (Daniel) 02/04/2010 10:46 AM
Hello,

Thank you for your inquiry regarding Topps. The products you are expecting may take up to 4-6 weeks to reach their final destination from the processing date. The date the order was processed was Feb 3rd. Thank you for your continued support of Topps.

As always, please do not hesitate to contact our Customer Service team (By Phone: 800-489-9149, or by Email:support@etopps.com) if you ever have any other questions, comments or suggestions. A customer service representative will be available to answer your questions between the hours of 8:30am-4:30pm (EST), Monday through Friday.

Sincerely,

Consumer Relations
The Topps Company, Inc.

First off I am not supporting TOPPS anymore period. It's done and over with as far as I am concerned. I had 2 Tommy Hanson Finest autograph redemptions and only one was sent to me and the other one is now apparently pulling this shit:

Shipment of this redemption card has been delayed
Redemption Code: FBB7H5GNR2
Code Entered: 05/07/2009
Redeemed Card: MLB Rookie #10
DP10
2009
Topps Finest
Baseball
Status: Pending

Oh what the f&#k happened? Did we run out of sticker auto's? God TOPPS is so misleading anymore. Last year it took over a year to get my redemptions from Finest which were messed up and then had to be sent back to the morons and even then it was not corrected properly as the cards came back damaged again. Then you screwed me over on my Allen & Ginter box from this past year and still never corrected the problem even after I sent everything back to you including the whole box of damaged cards, the proof of purchase, my blood, my semen, my urine, a copy of me opening the box, a copy of me boning the hell out of your mom, screwing your cousin sue, mounting Aunt Jean, and then making your grandmother scream, etc.

"thank you for your continued support of Topps" they say. I depart leaving a Samuel L. Jackson quote:

“Yes they deserve to die and I hope they burn in hell!”

4 comments:

Captain Canuck said...

so.... how do you really feel?

heh... too bad about the Tommy though, sorry about your troubles.

the sewingmachineguy said...

"a copy of me boning the hell out of your mom" ... awesome.

dogfacedgremlin said...

At least they said "thank you".

James said...

Their lack of product management is amazing.