Wednesday, November 4, 2009

Topps ....THE BBB REPORT F = FAIL

Here is the link to the Topps Company Better Business Bureau Report:
http://nepa.app.bbb.org/report/10014615

BBB Rating

Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.
Reasons for this rating include:

* 14 complaints filed against business
* Failure to respond to 5 complaints filed against business.
* 2 complaints filed against business that were not resolved.

Business Contact and Profile
Name: Topps Co.
Phone: (570) 457-6761
Fax: (570) 451-2400
Address: 401 York Ave.
Duryea, PA 18642
File Open Date: April 1995
Type of Business: Mail Order & Catalog Shopping
BBB Accreditation: This company is not a BBB Accredited business.

The BBB has requested basic information from this company. The BBB has not received a response. Without this information, the BBB may not have current information concerning such things as the company's management or its nature of business.

Customer Complaint History

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 14 complaints about this company in the last 36 months, our standard reporting period. Of the total of 14 complaints closed in 36 months, 7 were closed in the last year.
Advertising Issues
Resolved
1 - Company resolved the complaint issues, but not within BBB's timeframe. The Complainant acknowledged acceptance to BBB.

Sales Practice Issues
No Response
1 - Company failed to respond to BBB to resolve or address the complaint issues.

Delivery Issues
Unresolved
1 - Company failed to resolve the complaint issues through BBB voluntary and self-regulatory process.

Customer Service Issues
No Response
1 - Company failed to respond to BBB to resolve or address the complaint issues.

Product Issues
Resolved
2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
Unresolved
1 - Company failed to resolve the complaint issues through BBB voluntary and self-regulatory process.
Administratively Closed
1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
No Response
3 - Company failed to respond to BBB to resolve or address the complaint issues.

Refund or Exchange Issues
Resolved
2 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

3 comments:

White Sox Cards said...

Why am I not surprised.

Tim said...

Oh it's even better according to the PA Attorney Generals Office. I was told the complaints are falling in left and right (yeah I made one too) on Topps and some of it's issues. I'm staying on top of this one!

White Sox Cards said...

Keep us posted, please!!